HiGole POS F15 15.6-Inch All-in-One Touchscreen POS Terminal with 10.1-Inch Display – Compatible with All Major POS Software, Ideal for Retail and Grocery Use

Refund Policy ：

At HiGole Mini PC, we are dedicated to delivering outstanding service and products. In the event of unforeseen circumstances, we guarantee a hassle-free experience through our enhanced return policy.

Returns and Exchanges:

We take pride in offering a 30-day return and exchange policy for all our products, covering the return shipping costs. Whether the item is used or unused, we are delighted to accommodate your request. To initiate a return or exchange, contact us at higoleofficial@golechina.com, and we will provide detailed instructions. If opting for an exchange, rest assured that we cover the return shipping, ensuring a seamless experience for you.

Upon receiving the returned item, we promptly inspect it and, if applicable, send out a brand-new device to fulfill your request. Your satisfaction is our priority, and we strive to make the process as smooth and efficient as possible.

Item Damage:

If your order arrives damaged, promptly contact us at higoleofficial@golechina.com with photo evidence. We will work swiftly to resolve the issue to your satisfaction.

Refunds:

Refunds are processed promptly upon receiving and inspecting the returned item. The refund is issued to the original payment method, with a 1-2 business day processing time.

Customer Support:

Thank you for choosing HiGole Mini PC. Our refined refund policy aims to provide peace of mind and ensure a positive shopping experience. For any inquiries, contact us via email at higoleofficial@golechina.com or by phone at +86 15710768893.

Shipping Policy:

At HiGole, we are committed to providing our customers with an exceptional shopping experience, including efficient and reliable global shipping. For orders over $99, we offer free shipping to ensure that our customers receive their packages in a timely and hassle-free manner. We pride ourselves on efficient order processing, aiming to prepare and dispatch orders within 1-2 business days. Detailed order information will be provided within 2-4 business days of placing an order. While shipment typically takes 5-7 days, delays may occur during busy seasons, customs processing, or unforeseen circumstances.

Efficient Dispatch and Global Delivery:

Our warehouses in the United States, Canada, Europe, and Hong Kong enable efficient dispatch, expediting delivery based on proximity. Estimated delivery times for Europe, North America, and Asia are 4-7 days, with global shipping available. However, some remote areas may experience longer delivery times of 7-12 days. We cover all taxes, fees, customs duties, and import taxes, ensuring a transparent checkout experience.

External Factors:

Despite our dedication to quick deliveries, external factors such as postal delays, customs inspections, or unforeseen events may lead to occasional delays beyond our control. In such cases, we promptly notify customers via email or phone, providing transparent information about the delay and the estimated delivery time.

Cancellation and Returns:

If a customer needs to cancel or return an order, we collaborate closely to find the best solution, keeping them informed throughout the process. Customer satisfaction is our priority, and we strive to address any concerns promptly.

Tracking & Insurance:

We provide tracking details for every order, assuring customers that their orders are insured. Once shipped, you'll receive a tracking number promptly to monitor your package. While we aim for smooth deliveries, factors like postal or customs delays may occur.

Contact Information:

For any shipping-related inquiries, contact us at higoleofficial@golechina.com. Our dedicated customer support team is ready to assist in any way possible.

Improvements to our Shipping Policy:

We continuously enhance our shipping policy to meet customer expectations. Our focus is on timely deliveries, detailed tracking information, and minimizing customs-related issues. Additionally, we invest in our customer support team to address any shipping-related questions or concerns.