Shipping Policy
Shipping Policy:
At HiGole, we are committed to providing our customers with an exceptional shopping experience, including efficient and reliable global shipping. For orders over $99, we offer free shipping to ensure that our customers receive their packages in a timely and hassle-free manner. We pride ourselves on efficient order processing, aiming to prepare and dispatch orders within 1-2 business days. Detailed order information will be provided within 2-4 business days of placing an order. While shipment typically takes 5-7 days, delays may occur during busy seasons, customs processing, or unforeseen circumstances.
Efficient Dispatch and Global Delivery:
Our warehouses in the United States, Canada, Europe, and Hong Kong enable efficient dispatch, expediting delivery based on proximity. Estimated delivery times for Europe, North America, and Asia are 4-7 days, with global shipping available. However, some remote areas may experience longer delivery times of 7-12 days. We cover all taxes, fees, customs duties, and import taxes, ensuring a transparent checkout experience.
External Factors:
Despite our dedication to quick deliveries, external factors such as postal delays, customs inspections, or unforeseen events may lead to occasional delays beyond our control. In such cases, we promptly notify customers via email or phone, providing transparent information about the delay and the estimated delivery time.
Cancellation and Returns:
If a customer needs to cancel or return an order, we collaborate closely to find the best solution, keeping them informed throughout the process. Customer satisfaction is our priority, and we strive to address any concerns promptly.
Tracking & Insurance:
We provide tracking details for every order, assuring customers that their orders are insured. Once shipped, you'll receive a tracking number promptly to monitor your package. While we aim for smooth deliveries, factors like postal or customs delays may occur.
Contact Information:
For any shipping-related inquiries, contact us at higoleofficial@golechina.com. Our dedicated customer support team is ready to assist in any way possible.
Improvements to our Shipping Policy:
We continuously enhance our shipping policy to meet customer expectations. Our focus is on timely deliveries, detailed tracking information, and minimizing customs-related issues. Additionally, we invest in our customer support team to address any shipping-related questions or concerns.
At HiGole, we are committed to providing our customers with an exceptional shopping experience, including efficient and reliable global shipping. For orders over $99, we offer free shipping to ensure that our customers receive their packages in a timely and hassle-free manner. We pride ourselves on efficient order processing, aiming to prepare and dispatch orders within 1-2 business days. Detailed order information will be provided within 2-4 business days of placing an order. While shipment typically takes 5-7 days, delays may occur during busy seasons, customs processing, or unforeseen circumstances.
Efficient Dispatch and Global Delivery:
Our warehouses in the United States, Canada, Europe, and Hong Kong enable efficient dispatch, expediting delivery based on proximity. Estimated delivery times for Europe, North America, and Asia are 4-7 days, with global shipping available. However, some remote areas may experience longer delivery times of 7-12 days. We cover all taxes, fees, customs duties, and import taxes, ensuring a transparent checkout experience.
External Factors:
Despite our dedication to quick deliveries, external factors such as postal delays, customs inspections, or unforeseen events may lead to occasional delays beyond our control. In such cases, we promptly notify customers via email or phone, providing transparent information about the delay and the estimated delivery time.
Cancellation and Returns:
If a customer needs to cancel or return an order, we collaborate closely to find the best solution, keeping them informed throughout the process. Customer satisfaction is our priority, and we strive to address any concerns promptly.
Tracking & Insurance:
We provide tracking details for every order, assuring customers that their orders are insured. Once shipped, you'll receive a tracking number promptly to monitor your package. While we aim for smooth deliveries, factors like postal or customs delays may occur.
Contact Information:
For any shipping-related inquiries, contact us at higoleofficial@golechina.com. Our dedicated customer support team is ready to assist in any way possible.
Improvements to our Shipping Policy:
We continuously enhance our shipping policy to meet customer expectations. Our focus is on timely deliveries, detailed tracking information, and minimizing customs-related issues. Additionally, we invest in our customer support team to address any shipping-related questions or concerns.
