FAQ
Do I Need To Have An Account To Order?
No, you can also place an order as a guest. However, if you have an account with us, there are some benefits:
1. Express Checkout Process
2. Easily view your order status and order history
How To Use A Coupon Code?
Enter your coupon code as instructed on the checkout page and click the button to apply it.
Do I Have To Pay The Shipping Fee?
Orders $199 and above: FREE
Orders of $1-199: $19,99
What Payment Methods Do You Accept?
HIGOLEPC provides our users with multiple safe and friendly payment methods and always guarantees users’ privacy and online safety.
We accept the following payment methods: PayPal, credit cards, and debit cards. We do not accept personal checks, money orders, direct bank transfers or cash on delivery.
Can You Deliver To A Post Office Box?
We sincerely recommend that you provide your personal shipping address so that the logistics company can deliver the package accurately.
If you are unable to be home at the time of delivery, I suggest you provide the address of your friend/family member.
Is It Safe To Shop On HIGOLEPC?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved.
Your credit card information is not stored on our servers.
What Is The Difference Between The Billing Address And The Shipping Address?
The billing address is the address you give when applying for a credit or debit card while the shipping address means the location or place where the order will be delivered to.
What Should I Do If I Want To Reinstall Windows10 Pro?
You can download the system you need from our official website for installation. If you don’t know how to install it, please download the SOP for reference. Please click SUPPORT to download.
How Do I Change Or Cancel My Order?
We reserve the right for the customer to accept or reject the order even after the customer has received an order confirmation. Please contact our customer service to cancel the order or modify your order information within 2 hours before shipment.
Please note that once your order has shipped, it cannot be modified or cancelled.
Can I Disassemble And Assemble The Device?
We do not advise customers to do this.
The warranty shall be rendered null and void if the product is damaged due to modification.
Do You Ship Outside Of The United States?
Our products can be shipped to hundreds of countries around the world. We have a local warehouse in the United States. We also offers international shipping.
When Can I Expect My Order?
Orders are usually processed (QC, processing, packing) within 2-3 business days after receiving your order.
Orders would take about 5 to 9 business days to ship from our USA warehouse to your place (in the USA). Shipping to other countries and regions would take about 9 to 18 business days. Packages can be delivered as fast as 3 days.
Once your order has been dispatched, you will receive an order status email with tracking information.
How To Track My Order After Shipping?
Once your order has been dispatched, you will receive an order status email with tracking information.
Feel free to contact our customer service for any question.
What Should I Do If I Have After-Sale Issues?
We have a professional 24-hour reply after-sales service team that can solve any of your problems. You can send us a message, email or call our customer service department directly. Don’t worry, we will usually get back to you within 24 hours.
For more customer support information, please visit here.
HiGole Mini Pc Manufacturers
