Refund Policy

Refund Policy ：

At HiGole Mini PC, we are dedicated to delivering outstanding service and products. In the event of unforeseen circumstances, we guarantee a hassle-free experience through our enhanced return policy.

Returns and Exchanges:

We take pride in offering a 30-day return and exchange policy for all our products, covering the return shipping costs. Whether the item is used or unused, we are delighted to accommodate your request. To initiate a return or exchange, contact us at higoleofficial@golechina.com, and we will provide detailed instructions. If opting for an exchange, rest assured that we cover the return shipping, ensuring a seamless experience for you.

Upon receiving the returned item, we promptly inspect it and, if applicable, send out a brand-new device to fulfill your request. Your satisfaction is our priority, and we strive to make the process as smooth and efficient as possible.

Item Damage:

If your order arrives damaged, promptly contact us at higoleofficial@golechina.com with photo evidence. We will work swiftly to resolve the issue to your satisfaction.

Refunds:

Refunds are processed promptly upon receiving and inspecting the returned item. The refund is issued to the original payment method, with a 1-2 business day processing time.

Customer Support:

Thank you for choosing HiGole Mini PC. Our refined refund policy aims to provide peace of mind and ensure a positive shopping experience. For any inquiries, contact us via email at higoleofficial@golechina.com or by phone at +86 15710768893.